SHIPPING & RETURNS

SHIPPING

ONLINE ORDERS ARE PROCESSED WITHIN 1 TO 3 BUSINESS DAYS. YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER HAS SHIPPED. AFTER RECEIVING YOUR SHIPPING CONFIRMATION, PLEASE ALLOW 24 HOURS FOR TRACKING TO UPDATE.

CANADA

$20 CAD FLAT RATE EXPEDITED SHIPPING (4-6 BUSINESS DAYS) FOR ALL ORDERS WITH A SUBTOTAL BELOW $350 CAD.

FREE EXPEDITED SHIPPING FOR ALL ORDERS WITH A SUBTOTAL OVER $350 CAD.

FREE LOCAL DELIVERY FOR THE VANCOUVER AREA.

UNITED STATES

$20 USD FLAT RATE EXPEDITED SHIPPING (4-6 BUSINESS DAYS) FOR ALL ORDERS WITH A SUBTOTAL BELOW $350 USD.

FREE EXPEDITED SHIPPING FOR ALL ORDERS WITH A SUBTOTAL OVER $350 USD.

EUROPE & UK

€40 EUR FLAT RATE EXPEDITED SHIPPING (4-6 BUSINESS DAYS) FOR ALL ORDERS WITH A SUBTOTAL BELOW €350 EUR.

FREE EXPEDITED SHIPPING FOR ALL ORDERS WITH A SUBTOTAL OVER €350 EUR.

 

PLEASE NOTE: JCL IS NOT RESPONSIBLE FOR THE PAYMENT OF ANY DUTIES AND TAXES NOT INCLUDED IN THE ORIGINAL PURCHASE PRICE. 

 

RETURNS & EXCHANGES

WE ACCEPT RETURNED PRODUCT(S) WITHIN 14 DAYS OF THE PURCHASE DATE. FOR ITEMS TO BE ELIGIBLE FOR REFUND OR EXCHANGE, THE PRODUCT(S) MUST BE UNUSED, IN THE ORIGINAL PACKAGING AND IN THE SAME CONDITION IN WHICH THEY WERE PURCHASED.

THE BUYER IS RESPONSIBLE FOR ALL SHIPPING COSTS FOR RETURNS. 

DEFECTIVE OR DAMAGED ITEMS

ANY DEFECTIVE OR DAMAGED ITEMS MUST BE COMMUNICATED TO JCL WITHIN 48 HOURS OF RECEIVING THE PRODUCT(S) IN ORDER TO BE ELIGIBLE FOR A REFUND OR EXCHANGE.

LOST SHIPMENTS

JCL IS NOT LIABLE FOR SHIPMENTS LOST IN TRANSIT.

IF YOUR ORDER STATUS IS DELIVERED, PLEASE CHECK THE VICINITY OF YOUR HOME TO ENSURE IT WAS NOT DROPPED AT A SIDE DOOR, LOBBY OR WITH YOUR CONCIERGE.

IF YOU BELIEVE YOUR SHIPMENT HAS BEEN LOST, PLEASE CONTACT US AND WE WILL ATTEMPT TO LOCATE YOUR PACKAGE.