SHIPPING & RETURNS

SHIPPING

ONLINE ORDERS ARE PROCESSED WITHIN 1 TO 3 BUSINESS DAYS. YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER HAS SHIPPED. AFTER RECEIVING YOUR SHIPPING CONFIRMATION, PLEASE ALLOW 24 HOURS FOR TRACKING TO UPDATE.

SHIPPING RATES CANADA & USA

$20 FLAT RATE EXPEDITED SHIPPING (4-6 BUSINESS DAYS) FOR ALL ORDERS WITH A SUBTOTAL BELOW $400.

FREE EXPEDITED SHIPPING FOR ALL ORDERS WITH A SUBTOTAL OVER $400.

FREE LOCAL DELIVERY FOR THE VANCOUVER AREA.

PLEASE NOTE: JCL IS NOT RESPONSIBLE FOR THE PAYMENT OF ANY DUTIES AND TAXES NOT INCLUDED IN THE ORIGINAL PURCHASE PRICE. 

SHIPPING RATES INTERNATIONAL

WE DO NOT SHIP OUTSIDE OF CANADA & USA AT THIS TIME. PLEASE CHECK BACK LATER.

RETURNS & EXCHANGES

WE ACCEPT RETURNED PRODUCT(S) WITHIN 7 DAYS OF THE PURCHASE DATE FOR EXCHANGE OR STORE CREDIT. WE DO NOT OFFER REFUNDS AT THIS TIME.

FOR ITEMS TO BE ELIGIBLE FOR EXCHANGE OR STORE CREDIT, THE PRODUCT(S) MUST BE UNUSED, IN THE ORIGINAL PACKAGING AND IN THE SAME CONDITION IN WHICH THEY WERE PURCHASED.

THE BUYER IS RESPONSIBLE FOR ALL SHIPPING COSTS FOR RETURNS. 

DEFECTIVE OR DAMAGED ITEMS

ANY DEFECTIVE OR DAMAGED ITEMS MUST BE COMMUNICATED TO JCL WITHIN 48 HOURS OF RECEIVING THE PRODUCT(S) IN ORDER TO BE ELIGIBLE FOR A STORE CREDIT OR EXCHANGE.

LOST SHIPMENTS

JCL IS NOT LIABLE FOR SHIPMENTS LOST IN TRANSIT.

IF YOUR ORDER STATUS IS DELIVERED, PLEASE CHECK THE VICINITY OF YOUR HOME TO ENSURE IT WAS NOT DROPPED AT A SIDE DOOR, LOBBY OR WITH YOUR CONCIERGE.

IF YOU BELIEVE YOUR SHIPMENT HAS BEEN LOST, PLEASE CONTACT US AND WE WILL ATTEMPT TO LOCATE YOUR PACKAGE.